What we commit to,
in every sale.

Who you are buying from

These terms are between you and Apex Luxury.

Two people answer this house: Brad Felske and Carrie Felske. You will always reach one of them directly.

• b.felske@apexluxury.ai · +1 (469) 827-7980
• c.felske@apexluxury.ai · +1 (469) 827-7957

Notices under these terms, including an authenticity claim, should be sent by email to b.felske@apexluxury.ai.

What a listing means

Every piece on this site has passed through our own hands. We photograph each one ourselves, record its identification, take a timegrapher reading on every mechanical movement, and write its condition as we found it.

A listing describes one specific piece, not a model. The photographs are of that piece.

Authentication and servicing are not ours. Where a piece has been examined, its listing names the service that examined it, the date and the lot number, and says plainly whether that examination was independent or came from the dealer who sold it. Any servicing work goes to an independent watchmaker; we keep no bench.

Where a piece has its own authenticity certificate, that certificate travels with the piece to you. We do not publish it, and we do not issue a written dossier of our own as standard. Our guarantee below holds whether or not a piece comes with papers.

Prices and tax

Listed prices are in US dollars and are before tax.

Texas sales tax is added for delivery within Texas. Your written agreement states the amount before you send anything.

If you are buying for resale, tell us before the sale closes and present a valid Texas exemption certificate. We will accept it and your invoice will reflect it.

How a sale is made

No payment is taken on this site. There is no card field anywhere on it, and there never will be.

Once the piece and the figure are agreed, you receive one written agreement by email: the reference, the price, the tax, the delivery date and the payment details. You reply confirming those terms. Nothing is owed until we have that confirmation, and what the agreement says does not change afterwards. Nothing is agreed on a telephone call alone: the emailed confirmation is what makes an agreement official. The sale is made when we receive your payment against that agreement.

Our details do not change after your agreement, and an email changing them did not come from us. To check anything before you send, call Brad on +1 (469) 827-7980 or Carrie on +1 (469) 827-7957 — these numbers, not one given in an email.

Payment

Bank wire, Zelle, or cash in person by arrangement. Third-party escrow at your election, settled by wire — at our cost above $50,000.

Zelle's daily ceiling is set by your bank, not by us, and on most it sits below the price of a timepiece.

Wire, Zelle and cash are final once sent. None of them can be recalled. That is why the telephone call above matters.

Delivery

FedEx overnight, insured to the piece's full value, both directions.

An adult signature is required on delivery. If you would rather not wait in for it, we can route the parcel to a FedEx location for you to collect with ID. Tell us which you prefer when you confirm.

Risk in the piece passes to you on delivery — that is, when the carrier records the signature, or when you collect it. Title passes when we have received payment in full.

On arrival — twenty-four hours to check it

Open the parcel and check the piece against its listing: condition, completeness, specification. Tell us within twenty-four hours of delivery if anything differs.

Looking promptly is what lets us separate a packing or listing error from later wear — it protects you as much as it protects us. This window runs from the carrier's recorded delivery time and is not extended for weekends or holidays.

Where something differs, the choice is yours: keep the piece at a corrected price, or send it back for a full refund. We pay the return shipping either way.

Seven days to reconsider

Return unworn within seven days of delivery, for any reason or none.

Email b.felske@apexluxury.ai before you send it, and wait for our written approval. We do not accept a return that arrives unannounced: the approval is what puts the piece on our insurance for the journey back and starts the refund on the day it reaches us.

Unworn means as it left us: protective films and seals intact, nothing sized, altered or engraved, and returned complete with its box, papers and accessories.

We issue the shipping label — overnight and insured to full value, the way it reached you — and tell you what it costs before you send it. That cost comes off your refund. On a discrepancy claim or an authenticity claim, we pay it instead.

When a refund is paid

This applies to every refund under these terms. A refund is issued within three business days of two things being true: the piece has reached us, and we have confirmed it is the piece we sent, in the condition we sent it, and unworn. We check it against the photographs and identification we recorded before it left — we hold those for every piece we handle.

This is the same record that protects you. It is what lets us tell a packing or listing error from later wear, and it is why we can offer the guarantee below without asking you to prove anything about the piece's history.

The authenticity guarantee

Every piece is warranted authentic for thirty calendar days from delivery.

A claim is opened on the date we receive your written notice at b.felske@apexluxury.ai. Once it is open, the clock stops, so the steps below can take the time they need.

1. You send us your documentation — the report, who produced it, and what it found.
2. We review it on paper first. Your report goes to the independent specialist who would examine the piece. Many claims resolve here, without the piece leaving you.
3. If the paper review does not settle it, the piece comes back to us for examination. We pay that shipping.
4. If your findings hold, the purchase is refunded in full and the return shipping is ours to pay.
5. If the piece's own authentication disagrees with your findings, we commission and pay for a second, independent one. You fund nothing.
6. If that still does not settle it, you and we appoint a third authenticator together — and their determination binds us. We pay that authenticator's fee if you are upheld; you pay it if you are not. If we cannot agree on who that should be, you name an authenticator, we name an authenticator, and those two appoint the third between them.

Nothing in this guarantee takes away any right you have under law.

What the guarantee does not cover

• Wear, damage or loss after delivery.
• Work done to the piece by anyone other than a watchmaker we arranged.
• A piece returned incomplete, altered, sized or engraved.
• Movement accuracy over time. A timegrapher reading is a record of the movement as we measured it, not a promise about how it will run.
• Market value. What a piece is worth later is not something we warrant.

Consignment

These terms apply when you place a piece with us to sell on your behalf.

Before we accept a piece, you receive a written consignment agreement: the piece, the asking price, the exact commission, the insured value, and how long the consignment runs. You reply confirming those terms. Nothing is owed and nothing is listed before we have that confirmation, and nothing is agreed on a telephone call alone.

Commission

Our commission is a percentage of the sale price, set by the value of the piece:

Sale price	Our commission
Under $2,000	20–30%
$2,000 to $7,500	20–25%
Above $7,500	10–15%

The exact figure within the band is agreed with you in writing before we accept the piece, and does not change afterwards. We are paid only when the piece sells.

Authentication, at your cost

A consigned piece must already be authenticated. We do not authenticate pieces ourselves. A piece comes to us with its authentication, and you tell us who examined it, when, and the lot or reference number. That goes on the listing, and the listing says plainly whether the examination was independent or came from the dealer who sold it — we publish which, so a buyer can weigh it themselves.

The paperwork has to be complete. Every field filled, the piece identified, the examiner named, the date and the reference number present. A certificate with blanks in it is not something we can put a buyer's money behind, and we will send it back rather than list it.

We cannot take a piece that cannot be authenticated. If no service will examine it, we will not list it, whatever its history.

Holding, shipping and insurance

A consigned piece comes to us and stays with us for the whole of the consignment. We photograph it ourselves, record its identification, take a timegrapher reading where the movement is mechanical, and write its condition as we find it — the same process every piece on this site goes through. The listing is ours to write and ours to run.

Shipping is at your cost — every leg of it. Bringing the piece to us, and returning it to you if it does not sell. Insure it for the journey to us; our cover starts when it arrives.

We insure the piece against loss or damage for as long as it is with us, at its asking price. The premium is at your cost and is deducted from the proceeds when the piece sells. Once a piece is sold, it travels to its buyer insured for the price it sold at.

How long a consignment runs

For the period your consignment agreement states. Before that date, a consignment ends when you ask for the piece back, or when we both agree to end it.

When the agreed period runs out, the consignment ends by itself. We will tell you before it does. From there you can extend it with us, or have the piece back — and if we do not hear from you, we hold it and keep it insured until we do. In every case the piece comes back to you at your cost.

When you are paid

Eight days after the piece is delivered to its buyer — the day after their right to return it for any reason has run out — we deduct our commission and the insurance premium and send you the balance. If the buyer has returned the piece or opened a claim inside those seven days, payment waits until that is settled.

If a piece turns out not to be genuine

Every piece we sell carries the authenticity guarantee above, and that guarantee is ours to honor — the buyer is refunded in full by us, and we do not send them to you. But the piece was yours, and it came to us authenticated. If a piece you consigned is found not to be genuine and we refund the buyer, you repay us the proceeds we sent you, and the piece is returned to you.

Buying a piece from you

These terms apply when we buy a piece from you outright, rather than selling it for you on consignment.

We do not buy every piece. Whether we make an offer depends on the piece; there is no standing offer to buy, and no obligation on you in asking.

We reach a figure with you in conversation and explain how we arrived at it. The offer is then confirmed to you by email, and nothing is agreed on a telephone call alone.

A written offer stands for three days from the date of that email. After three days it lapses and we may need to look at the piece again before offering.

You are paid after the piece reaches us and we have inspected it against what was described to us. Where the piece is not as described, we will tell you what differs and what we can pay for it as found; you are free to have it returned instead.

What documentation a piece needs — its papers, its card, an authentication — is agreed with you in that conversation, piece by piece.

Sourcing an acquisition

Where we look for a piece on your behalf, the terms — including any deposit and whether it is refundable — are agreed with you in writing before we begin.

Your information

We collect only what an inquiry needs, we do not sell it, and we do not share it with a seller without your instruction. Our privacy statement says exactly what we hold and for how long.

Changes to these terms

We may change these terms for future sales. The terms that apply to your purchase are the ones published on the day your agreement email was sent, and they do not change afterwards.

Governing law

These terms are governed by the law of the State of Texas, and any dispute goes to the courts of Denton County, Texas.