04 Buying
A private transaction,
not a checkout.
There is no cart, and no card field anywhere on this site. A purchase is agreed between us in writing first — the piece, the figure, the tax where it applies and how it travels — and nothing moves until you have that in front of you. The binding wording is in our terms of sale.
How a purchase completes
Five steps, and you can stop at any of them. Nothing is owed until we have a written agreement — in which you will have twenty-four hours to check the piece against its listing, and seven days to change your mind, during which it must remain unworn.
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Agreement
You will receive an agreement by email: the reference, the price, the delivery date and the payment details. No money is exchanged until you reply accepting those terms. Nothing is agreed on a call alone.
The payment details never change afterwards. An email changing them did not come from us — to check anything, call Brad on +1 (469) 827-7980 or Carrie on +1 (469) 827-7957.
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Payment
Bank wire, Zelle, or cash in person by arrangement. Escrow at your election, settled by wire — our cost above $50,000. Texas sales tax is added on delivery within Texas, and your agreement states the amount.
Zelle’s daily ceiling is your bank’s, and on most it sits below the price of a timepiece. All three are final once sent.
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Shipping
FedEx overnight, insured to full value. An adult signature is required, or we can hold the parcel at a FedEx location for collection with ID — tell us which when you confirm.
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On arrival — twenty-four hours to check it
Check the piece against its listing — condition, completeness, specification — and tell us within twenty-four hours if anything differs. The choice is then yours: keep it at a corrected price, or return it for a full refund. We pay the return shipping either way.
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Seven days to reconsider
Returns of unworn pieces are accepted if sent within seven days. Email b.felske@apexluxury.ai first — nothing comes back without our written approval. We then issue the label, overnight and insured to full value, state its cost before you send, and deduct it from the refund. On an authenticity claim we pay it.
Unworn means as it left us: films and seals intact, nothing sized, altered or engraved, complete with box, papers and accessories. Refund within three business days of the piece reaching us and checking out.
05 Authenticity Claims
If you ever
doubt a piece
Authenticity is warranted for thirty calendar days from delivery, and the clock stops the moment a claim is open. The warranty holds whether or not a piece came with papers — and nobody has to take our word for it, because the process ends with someone who works for neither of us.
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You raise it
Send your documentation — the report, who produced it, what it found — to b.felske@apexluxury.ai. Claims open within thirty calendar days of delivery, on the day that email reaches us. From then the clock stops.
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We review it
Your report goes to the independent specialist who would examine the piece, on paper first — many claims settle without the piece leaving you. If that does not settle it, the piece comes back at our cost. If your findings hold, you are refunded in full.
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A second authentication, at our cost
Where the piece's own authentication disagrees with your findings, we commission and pay for a second, independent one. You are not asked to fund it.
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A third, appointed together
If that still does not settle it, you and we appoint a third authenticator between us — and if we cannot agree on who, you name one, we name one, and those two appoint the third. Their determination binds us, and takes nothing from your own rights. Their fee is ours if you are upheld, yours if not.
If we do not have it
Tell us the reference, the configuration, the condition you will accept and the ceiling, and we will go and look. A piece does not have to be in the release for us to find it.